Questions
Clear answers.
Taken from our rental agreements. Your signed agreement always controls.
What do I need to rent?
A valid driver’s license, your own auto insurance with proof before delivery, and a refundable security deposit. You must be at least 25 years old. Every driver is approved in writing after a license and driving-history check.
Is there a security deposit?
Yes. It is refundable. We return it within ten days after the vehicle comes back, minus any documented amounts owed, with an itemized statement. The amount is written in your agreement.
Do you provide insurance?
No. Copplux does not sell insurance. You keep your own auto policy during the rental, at or above our minimums, and show proof before delivery. Where your insurer allows it, Copplux is added as additional insured and loss payee.
Is mileage unlimited?
It depends on your plan: unlimited, or a weekly allowance. Whatever applies is written in your agreement, including the rate for any extra miles.
Do you deliver the vehicle?
Yes. Delivery is free within 5 miles of our Mooresville office. Farther away, to Charlotte Douglas (CLT), your hotel or your home, a delivery fee applies by distance, confirmed in your quote.
Can I cancel or end early?
On weekly plans you can end early with seven days’ written notice; the week already paid is not refunded. Short-term reservations: free cancellation more than 48 hours before pickup (only card processing fees, if any, are kept); within 48 hours, 25% of the rental; less than 6 hours, 50%; a no-show is charged 100%.
What happens if the vehicle fails?
Call us right away; tell us about any warning light or leak within 24 hours. Scheduled maintenance and repairs not caused by the driver are on Copplux. [Replacement vehicle policy to confirm].
[Jonathan validates]What do I do after an accident?
Make sure everyone is safe and call the police for a report number. Call Copplux within two hours, take photos, and do not admit fault or sign anything for third parties. Then send us the report and the other party’s information.
Who pays tolls and tickets?
The renter, for anything incurred during the rental: tolls, parking and camera citations, towing and impound. If a bill reaches us, we forward it with a copy and an administrative fee written in your agreement.
How should I return the fuel?
With the same level you received it with. We record it, with a photo, at pickup and at return.
Can I smoke in the vehicle?
No. Smoking or vaping inside the vehicle is not allowed for the driver or any passenger. Evidence of smoking carries the decontamination fee written in your agreement.
Can I drive outside North Carolina?
Yes, with Copplux’s written approval first. A text or an email is enough; just ask before you go.
Can someone else drive?
Only drivers Copplux approves in writing, after checking their license and driving history.
How do I pay?
Weekly plans are paid each week in advance, on the same weekday. Accepted methods are listed in your agreement. [Methods to confirm]. We never ask for card details through this website.
[Jonathan validates]Can I extend my rental?
Yes. Ask before your rental ends; we confirm in writing, and a text is enough.
Do the vehicles have GPS?
Yes. A GPS device records location and movement during the rental. We use it only to protect the vehicle, respond to an incident or recover it, and we never sell that data.
Do you speak Spanish?
Yes. Our team serves you in English or Spanish, from the first call to the return. Agreements are in English; a Spanish translation can be provided for convenience.
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