Legal
Cancellation policy
How to change, cancel or end a rental, in plain words.
[Draft pending review by a North Carolina attorney]Weekly plans
You may end a weekly plan early by giving seven days’ written notice and returning the vehicle. Rent already paid for the current week is not refunded.
Short-term rentals
More than 48 hours before pickup: free cancellation. We refund what you paid, minus card processing fees if any apply.
Within 48 hours of pickup: 25% of the rental amount.
Less than 6 hours before pickup: 50% of the rental amount.
No-show: 100% of the rental amount.
Extensions
Ask before your rental ends. We confirm in writing; a text or an email is enough.
Security deposit
We return the deposit within ten days after the vehicle is returned, minus documented amounts owed, with an itemized statement.
When Copplux may end a rental
If the agreement is breached, for example missed payments, a lapse in insurance or prohibited use, under the notice and cure terms of the signed agreement. [Lawyer review]